Selling items on Artisanstores.com is a great way to make some extra money - and have fun doing it! You can sell a few items that you no longer need, or build your own business.
Here are the basics of listing items for sale:

Find an item you want to sell.
Do some research on Artisanstores.com to get an idea of your item's potential value and best category placement. Search for items similar to yours to find out what other seller's starting prices and categories were.

List your item.
Click Sell in the navigation bar at the top of any Artisanstores.com page. Artisanstores.com 's Sell Your Item form will take you through the process of listing your item step-by-step.

Set your price.
You can set a starting price and allow buyers to place bids, offer a fixed price you'll accept using Buy It Now, or both.

Get paid!
When your listing ends, contact your winning buyer through email or by generating an Artisanstores.com invoice within three business days. Let your buyer know the total price of the item, including your stated shipping costs, and how they can pay you. Offering PayPal allows your buyer to pay you quickly and easily.

Ship the item.
After payment is received, send the item to the buyer's shipping address, specified with their payment or by email.

Leave feedback.
After your successful sale, leave feedback for your buyer, and ask that they do the same.

A bid is a promise to purchase an item at the price you offer. If you have any questions about an item, please email the seller before placing your bid. You can email a seller by clicking on his/her username on the item's page.

Our auction software uses a proxy bidding system for all Normal (not Dutch) auctions. This means that if you enter the maximum amount you're willing to spend, our system will start your bidding at the lowest amount required and increase your bids automatically until your limit is reached.

When the auction has closed, the seller and high bidder will receive a notification message by email.

Instant Purchases allows a buyer to purchase an item immediately at a set price. Just look for the Buynow icon next to the listings or search results.

There are two types of Instant Purchase listings available:

Regular Instant Purchase - Bidding is not if effect. You are agreeing to buy the item at the listed price.
Dutch Instant Purchase - Bidding is not if effect. You are agreeing to buy the items at the listed price. The price is per item, therefore you're final price will be the quantity entered above multiplied by the current price.

The end of your listing may be a busy time for you as a seller.

As auctions close, the system will email notifications to the sellers of individual auctions. This notification will include all information necessary to close the sale. It will also indicate whether or not a reserve was met.

If your item sells successfully, there's a lot to do, from contacting your buyer to accepting payment to shipping the item. Please make every effort to make contact as soon as possible after the close of the auction, preferably within 3 days.

If you don't receive any successful bids or something goes wrong with your high bidder, you can use the many tools and options available to solve problems and keep trying to sell your item.

Contacting your buyer
When your listing is over, it's time to get in touch with your winning bidder or Buy It Now buyer. If you're using Invoice, some or all of the information will be emailed to your buyer. If not, you'll need to email your buyer to exchange information. The buyer's email address will be provided in the email announcing the end of your listing.

Ask the buyer for:

The address they'd like the item shipped to
Tell the buyer:

Shipping cost
How you will ship the item to them
When to expect it
Which payment options you accept
The total price
Tax (if applicable)
What if my high bidder won't pay?
Non-Paying bidders face the following consequences through this program:
? First offense: warning
? Second offense: warning
? Third offense: Suspension of Auction Privileges

What to do if you're a seller with a non-paying bidder


Regular Instant Purchase - Bidding is not if effect. You are agreeing to buy the item at the listed price.
Dutch Instant Purchase - Bidding is not if effect. You are agreeing to buy the items at the listed price. The price is per item, therefore you're final price will be the quantity entered above multiplied by the current price.

If you're new to buying on artisanstores.com 's, welcome! Thousands of items, from the practical to the peculiar, are waiting for you.

As auctions close, the system will email notifications to the sellers and high bidders of individual auctions. This notification will include all information necessary to close the sale. It will also indicate whether or not a reserve was met.

The bidder and the seller should contact each other to discuss payment and shipping. Please make every effort to make contact as soon as possible after the close of the auction, preferably within 3 days.

What if I won, but my Seller won't sell to me?
First, if the auction is a Reserve Price Auction and the Reserve is not met, the Seller is not obligated to sell the item to you.

If this is a listing without a Reserve Price or Seller exclusions (for example: Seller states they won't sell to buyers with Negative Feedback), the Seller is obligated to sell to you.

What if I can't reach my seller?
Like you, Sellers can have emergencies, illnesses, or computer problems. Check your Seller's Feedback to see what other users have said. If there is mostly Positive Feedback with little or no mention of problems, be patient. Your Seller may not be able to respond to you right away for legitimate reasons.

If you get no responses through email, you can request your Seller's phone number. After a reasonable amount of time, if you are still unable to contact the seller via email or phone, you can leave appropriate Feedback to alert other bidders about your experience.

The following types of Listings or comments are considered unacceptable in any PM on our site. Listinging of such may result in the suspension of your ability to Listing in our private message system or the suspension of your artisanstores.com 's Account.
Listings that contain any code or programming routine that interferes with the stability of the site, or the ability of others to Listing messages in a lobby.

Listings that advertise items you have for sale outside our website.
Listings that contain profanity or that are defamatory in nature
Listings that contain links to other online auction sites.
Listings that contain adult pictures, material, or links.
Listings that disclose personally identifiable information about another registered member.
Listings that are disruptive in nature, harass or threaten another member or artisanstores.com 's staff member.
I cannot send private messages!
There are four reasons for this:

You are not registered and/or not logged on.
You don't have the proper membership access to Listing any messages.
The auction management and support team have disabled private messaging for the entire site.
The board auction management and support team have prevented you individually from sending messages. If it is the latter case you should try asking our support team why.
I have received a spamming or abusive private messages from someone registered on this site!
You should contact our spam abuse support team: with a full copy of the private message you received and it is very important this include the users that sent you the message. We can then take action.

I keep getting unwanted private messages!
In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform our spamming support team spam@yoursite.com they have the power to prevent a user from sending private messages at all.

You can search for items using the search box at the top of any page. Simply enter the keywords you are looking for and click "Search"

You can also view your open and closed auctions through the Member Area.

Click "Sold Items" under Selling to view all your successful sales.
Click "Won Items" under Bidding to View all your successful purchases.
Click "Open Auctions" under Selling to view all the items you are currently selling.
Click "Current Bids" under Bidding to view all the items you are currently bidding on.
Click "Closed Auctions" under Selling to view all your listings which have closed unsuccessfully.

How do I search for items by seller?
To search for items by seller, please click on the 'search' link at the top of any artisanstores.com 's page. Next, scroll down to see the "Username" field, and fill out the information requested, then click "Search".

How do I search for items by item Number?
To search for items by auction ID, please click on the 'search' at the top of any artisanstores.com 's page. Next, scroll down to see the "Search By Auction ID" field, and fill out the information requested, then click "Search".

I'm having technical difficulties using the Search function.
If there is a system problem with the search feature or any other system problems, please report it to our technical support team at: http://artisanstores.com/social/forum.php

General Search Tips
Try different search words
There are many words to describe any item. Imagine which words a seller might use for the item you're seeking. Try several different options and combinations but use just two or three words at a time to be sure you get a variety of results.

Use specific words instead of general ones
For example, a search for Beatles Listinger will return fewer, more-targeted listings than a search for Beatles.

For a closer match, specify a date, color or brand
For example, to find a particular Barbie item, don't just type Barbie in the search box. If you're looking for a Barbie dress made in the 1960s, enter: Barbie dress 1960. If you want only red dresses, type: Barbie red dress. Remember: be specific and narrowly define your search!

Search titles and descriptions to get more matches
Search always looks for your keywords in the title of the items for sale. Click on search titles and descriptions under the search box on our "Search" form to also search item descriptions. You'll get many more results.

Don't use extra punctuation
Only use punctuation in your search if you expect it to be in the item title or description you're searching. Examples include t-shirt, N-Sync and Dr. Watson.

Consider browsing
If you're not searching for something specific, try browsing the category listing pages for surprising discoveries.

Browse through the categories on the left to get acquainted with our top-level categories. These categories also have subcategories that are more specific and will help buyers find your item more easily. You can choose a subcategory in the Category section of the Sell Your Item form.

Choose a Category - Help buyers find your item easily
Doing some research before you list your item can help you choose the most successful category for your item.

Try these tips:
Think creatively about your item. For example, maybe the item you first thought belonged in Bikes is better suited for Parts and Accessories.
Consider a number of possible categories. Search for items on Artisanstores.com 's that are similar to yours and notice which categories they are listed in. Try several different keyword searches and see if you find particularly active categories.

Note: All items must be listed within relevant categories. Artisanstores.com 's may move your listing if it's listed in a category that is unrelated to the item you are selling.

I'm having problems with Category Listings.
Peruse through the category selections to find the best category for your item. If you are still unsure about what category to choose try searching for similar items to see what other sellers have chosen as their categories. Make sure the category you choose is specific to your item. This will help potential bidders find your item.

I can't find the category I'm trying to list in.
The category lists can change from time to time. Either a category is moved or sometimes it's discontinued. If your category is no longer found in it's normal area, we suggest that you complete a search for other items, or the identical item you're selling. Once you have the search up, you can look through a few of the auctions and see what category those items are using. You can Click here to suggest a new category that was never listed on Artisanstores.com.

You may choose either a Auction or an Instant Purchase. You may select for Dutch auction or Dutch Instant Purchase as well.
A Dutch auction or Instant Purchase is one in which you have several identical items to auction off, and is more convenient than entering your items as several separate auctions.
If your quantity is 1 or if you'll be selling to only one bidder leave the 1 in the box. If you are selling more than one of the same item, change number in Dutch Auction to quantity you have.

A Dutch auction is an auction of 2 or more identical items. All winning bidders pay the same price, which is the lowest successful bid. For example, if a seller has 3 of a particular item available, and the bidding goes like this:

Bidder A, 30 - winning
Bidder B, 30 - winning
Bidder C, 28 - winning
Bidder D, 24 - loosing
Bidder E, 22 - loosing

Bidders A, B, and C will get the item for 28, the lowest successful bid.
Proxy bidding is not used on Dutch auctions.

Relisting Unsold Items
You can relist items through the Unsold Listings View in your Account Manager. The "Relist" column shows whether your item has been relisted or not. If the status reads "n/a", your unsold listing has already been relisted. If the status reads "Relistt", the item has not been relisted.

To Relist An Item
While in the Unsold Listings View in your Account Manager, click on the "Relist" link next to your unsold listing. (it the link reads n/a means the item has been Relisted already). You will be taken to the Listing New Item form, which will be already filled in for you with all of the listing information. Review your listings and confirm the new listing.

To Auto-Relist An Item
Have the system automatically Relist your "Unsold" Auctions and Instant Purchases. While in the Listing New Item form View in the Timing Your Item area, check "Yes" to auto-Listing your listing then select the number of days your listing will run until. When this function is enabled, the listing will run and keep Relisting until it sells.

What will happen if I list or Relisted Prohibited, Questionable or Infringing Items on Artisanstores.com ?
Violations of Artisanstorest.com 's policies could jeopardize your account status. Not only can you get suspended from Artisanstores.com 's, but you could be sued by a rights owner and prosecuted by criminal authorities. Believe us, it happens and we don't want it to happen to you.

Bidding for your auction will start at this price.
The opening price is the lowest price at which you are willing to sell your item (unless you also specify a reserve price). Bidding will start at this price.

Tip: Sellers have found that setting the opening price too high may discourage bidding.

If you are using the Buy Out format, you'll enter a Fix Price in the same field (opening price), simply enter the price at which you wish to sell your item or items.

If a seller specifies a reserve price for a particular auction, he/she is not obligated to sell the item for less. If the high bidder's price does not meet the reserve, he/she does not have to complete the sale.

The seller specifies the reserve price when he or she lists an item, which is an amount over the minimum bid. Then when the auction begins, it will start at the minimum bid amount that the seller also chooses. During a Reserve Price Auction, a notice will be displayed on the listing page next to the item's current price.

Artisanstores.com 's will never disclose a seller's reserve price to bidders. When a bidder's maximum bid is equal to or greater than the reserve price, the item's current price is raised to the reserve price. At this time, the item information will indicate that the reserve price has been met. The bidder is also notified that his or her bid met the reserve.

When you see the icon "Buy Now" next to a listing or see a Buy It Now price listed on an item page, you have a special opportunity to get that item right away without waiting for an online auction to end.

Using Buy It Now is simple.

1. Decide whether you're willing to buy the item for the Buy It Now price. Please remember, shipping and handling charges are not included in the Buy It Now price. You may need to contact the seller to determine the total price of the item. The shipping cost and other charges will be displayed in the listing description.
2. Click the Buy It Now button at the bottom of the item page and enter your Artisanstores.com Username and password.
3. You'll see a Buy It Now confirmation message. Continue only if you are sure about buying the item.
4. Pay for the item, and the seller ships it to you.

The Buy It Now option is only shown on listings until an item receives its first bid, or, for a Reserve Price Auction, when the reserve is met. This means that when you see an item has both a Buy It Now price and a first bid price listed, you will need to act quickly!

How to add a photo to your listing

Step 1 - Choose your Equipment
Make your item description come to life with a clear, vivid photo. Here are some tips for getting started.

What will you use to create a digital photo of your item?

Digital camera lets you snap a picture of your item and immediately have it in digital format, ready to edit with your computer. Your digital camera will come with instructions on how to transfer (upload) photos to your computer. Regular camera and scanner take a picture with a film camera, have it developed, and then use a scanner to convert your picture into an electronic image. You may be able to place small, flat items like stamps or jewelry directly in your scanner (and not need a camera). Note: Many copy centers such as Kinkos or Mail Boxes Etc. can do the scanning for you. Film-to-digital-image service you can get digital images made from your rolls of film with digital image services. You may be able to access your digital photos on a CD or on the Web.

Step 2 - Create a Great Photo
Here are some  tips from experienced Artisasnstores.com 's sellers for taking photos that will make your item look its best and buyers confidence!

Good: Shows nice detail.	Bad: It's too far, too dark, no details!

• Use proper lighting. Many people find natural, outdoor lighting best. Indoors or out, light your item thoroughly.
• Consider a backdrop. If appropriate, consider using a plain, colored fabric backdrop to make your item stand out. Don't use pure white, as it tends to create too much contrast in your photo. If you don't use a backdrop, be sure to move other things out of the way so your item will really stand out.
• Get close up! Buyers want to see detail, so really make your item take up the whole frame. Consider taking a close-up of a section of the item in addition to the entire object in order to give buyers a better idea of the item's actual condition.

Step 3 - Edit Your Photo
Once your photo is on your computer hard drive, you can often improve it with photo editing software, which may have come with your digital camera or scanner. You can also download basic editing software from sites like Tucows and Shareware.com.

Tips:

1. Remove unnecessary background.
2. Balance the contrast and brightness.
3. Save your edited picture as a JPEG(.jpg) file (file types other than JPEG and
4. GIF should not be used). Here's how (in most programs):

Choose Save As from the File menu.
Name your file.
Select JPEG (.jpg) or GIF (.gif) from the Save as Type drop-down list.
Planning on hosting your own picture? File size should be under 50 KB (kilobytes) for quick page downloads.

Note: Selecting JPEG or GIF will automatically end your filename with ".jpg" (for example, carphoto will now be carphoto.jpg ).

Host your picture elsewhere
Perhaps your Internet Service Provider (ISP) gives you some space on the Web where you can store your pictures. Or maybe you'd like to try out picture-hosting services like Pongo, Twaze, or PixHost. The Sell Your Item form has a field where you can enter the Web address (URL) of a picture stored on the Web. That picture will be displayed in your listing. To display more than one externally hosted picture on artisanstores.com 's, you'll have to use HTML in your listing.

File transfer software, such as WS_FTP for PCs or Fetch Softworks for Macs will assist in uploading your picture file to your ISP or hosting service.

Step 4 - Add Picture On Listing New Item Form
For Web Hosting
Click on the Web Hosting link to enter the Web address of your hosted picture. This Web address (or URL) will look something like this: http://www.host.com/yourfolder/photo.jpg. You can test the address by typing it into a separate window of your browser. If your picture appears, it works! If not, double-check the address.

If you're using Web Hosting, you're done with this tutorial. Happy selling!

Now your picture is on the Web and ready to help your item sell!

Registration is easy and secure! Click here to fill out our registration form. After you submit it, your activation code will be emailed to the address you provided. Once you receive your activation code follow instructions in the email to activate your account. Then you will be able to login and use our site.

It is EXTREMELY important that you double-check your email address before you submit it! If it is not correct, your activation code will either be mailed to the wrong place or will bounce back to us. Because of the large number of messages that bounce back to us daily, we will not be able to attempt to figure out your correct email address to notify you.

Another word about passwords and usernames: They are CASE-SENSITIVE. When using our system, you must enter your password and username exactly as it exists, capital (or lowercase) letters.

Your membership helps to support Artisanstore.com free services and allows us to grow as a community. Artisan Stores Free Membership is FREE. There are no catches, no credit card or Paypal info required! The information below will fill you in on features available with our various membership levels.

FREE - (up to) 5 Listings This is the FREE membership package. Your Store will NOT show up on the "Stores" page in the CHECK OUT THESE FEATURED STORES section or on the artisanstores.com home page (Featured Stores) Term Length: Unlimited Listings allowed per month: 5 Listings Fee: $0.00 Fee Description Fee Auto Relist Fee $0.00 USD Happy Hour Listing Fee $0.10 USD Bold Listing Fee $0.02 USD Category Featured Fee $0.10 USD Final Value Fee Determined by Final Sale Price Highlighted Listing Fee $0.05 USD Media Fee $2.00 USD Image Fee $0.00 USD Insertion Fee $0.00 USD Home Page Featured Fee $1.00 USD BASIC - (up to) 100 Listings This is the BASIC membership package. Your Store WILL show up on the "Stores" page in the CHECK OUT THESE FEATURED STORES section AND on the artisanstores.com home page (Featured Stores). You can list up to 100 items, Price: $5.00, recurring every 30 days Term Length: 30 Days Listings allowed per month: 100 Listings Fee: $5.00 Fee Description Fee Auto Relist Fee $0.00 USD Happy Hour Listing Fee $0.10 USD Bold Listing Fee $0.02 USD Category Featured Fee $0.10 USD Final Value Fee Determined by Final Sale Price Highlighted Listing Fee $0.05 USD Media Fee $2.00 USD Image Fee $0.00 USD Insertion Fee $0.00 USD Home Page Featured Fee $1.00 USD MEDIUM - (up to) 600 Listings This is the MEDIUM membership package. Your Store WILL show up on the "Stores" page in the CHECK OUT THESE FEATURED STORES section AND on the artisanstores.com home page (Featured Stores). You can list up to 600 items, Price: $12.00, recurring every 30 days Term Length: 30 Days Listings allowed per month: 600 Listings Fee: $12.00 Fee Description Fee Auto Relist Fee $0.00 USD Happy Hour Listing Fee $0.10 USD Bold Listing Fee $0.02 USD Category Featured Fee $0.10 USD Final Value Fee Determined by Final Sale Price Highlighted Listing Fee $0.05 USD Media Fee $2.00 USD Image Fee $0.00 USD Insertion Fee $0.00 USD Home Page Featured Fee $1.00 USD EXPERT - (up to) 1,000 Listings This is the EXPERT membership package. Your Store WILL show up on the "Stores" page in the CHECK OUT THESE FEATURED STORES section AND on the artisanstores.com home page (Featured Stores). You can list up to 1,000 items, Price: $16.00, recurring every 30 day Term Length: 30 Days Listings allowed per month: 1,000 Listings Fee: $16.00 Fee Description Fee Auto Relist Fee $0.00 USD Happy Hour Listing Fee $0.10 USD Bold Listing Fee $0.02 USD Category Featured Fee $0.10 USD Final Value Fee Determined by Final Sale Price Highlighted Listing Fee $0.05 USD Media Fee $2.00 USD Image Fee $0.00 USD Insertion Fee $0.00 USD Home Page Featured Fee $1.00 USD PLATINUM - (up to) 2,500 Listings This is the PLATINUM membership package. Your Store WILL show up on the "Stores" page in the CHECK OUT THESE FEATURED STORES section AND on the artisanstores.com home page (Featured Stores). You can list up to 2,500 items, Price: $20.00, recurring every 30 day Term Length: 30 Days Listings allowed per month: 2,500 Listings Fee: $20.00 Fee Description Fee Auto Relist Fee $0.00 USD Happy Hour Listing Fee $0.10 USD Bold Listing Fee $0.02 USD Category Featured Fee $0.10 USD Final Value Fee Determined by Final Sale Price Highlighted Listing Fee $0.05 USD Media Fee $2.00 USD Image Fee $0.00 USD Insertion Fee $0.00 USD Home Page Featured Fee $1.00 USD

Membership Features Access Artisanstores.com Feature Who Has Access Send Private Mail All Levels Authorized Delete Private Mail All Levels Authorized View Private Mail All Levels Authorized List Private Mail All Levels Authorized Send High Priority Mail All Levels Authorized Access Recent Sales Listing All Levels Authorized Access Seller Open Listings All Levels Authorized Access Seller Closed Listings All Levels Authorized Ban bidders/buyers All Levels Authorized Seller Logo Upload All Levels Authorized Access Buyer Recent Purchases All Levels Authorized Access Buyer Open Listings All Levels Authorized Access Buyer Closed Purchases All Levels Authorized Listing Alerts All Levels Authorized Manage Mailing Lists All Levels Authorized Update/Review profile All Levels Authorized Upgrade Membership All Levels Authorized Manage Address Book All Levels Authorized Review Payment History All Levels Authorized Access Auto Relist All Levels Authorized Upload images All Levels Authorized Gallery/Thumbnail images in listings All Levels Authorized Access the watch list All Levels Authorized Buy it now feature in auction lisitings All Levels Authorized Create/Edit About Me Pages All Levels Authorized Include sellers items in froogle feeds All Levels Authorized Seller can display ebay items Preferred Seller   Allowed access to listing All Levels Authorized Transfer eBay feedback to our system. Preferred Seller   Allow users to use avatars All Levels Authorized Allow sellers to send invoices to winning buyers All Levels Authorized Allow users the use of banner module All Levels Authorized Allow sellers to use Listing Upgrades and Extras All Levels Authorized Allow sellers to use Home Page Featured Listing All Levels Authorized Allow sellers to use Bold in listings All Levels Authorized Allow sellers to use Highlight in listings All Levels Authorized Allow sellers to place Items in Featured Category All Levels Authorized Access to our Google Base Tool All Levels Authorized Allow user access to image hosting services. All Levels Authorized Open a Store in the Artisan Stores site All Levels Authorized

How do I change my settings and profile?
All your settings (if you are registered) are stored in the database. To alter them click the Review Profile link. This will allow you to change all your settings and profile information.

How do I show an image next to my username?
There may be two images next a username when viewing feedback profiles and items. The first is an image associated with your feedback; generally these take the form of a PLUS (+) symbol .

You might see a larger image known as an avatar next to some users; this is generally unique or personal to each user.

Our feedback systems enables users to enter comments about their transactions with other users. Feedback is for transactions on Artisanstores.com. All feedback comments are public and cannot be retracted once entered. Please use proper netiquette when Listinging (avoid all capital letters or screaming), and remember to use the same language you would use if you were speaking to your buyer or seller in person. One listing per transaction, so please allow time to work problem out before leaving feedback.

To read a user's feedback file click "Feedback" you can click on the number after her username on the page featuring their auction. eg: User187 (123)

To leave feedback, click "Leave feedback" from the Sold / Won Viewing page. Select which auction or classified to leave the comments on, select type of feedback (positive, neutral, or negative) and enter in your comments. Then hit Listing.

Important Feedback Policy
artisanstores.com 's provides registered users with the ability to leave comments about their experiences in dealing with other registered users, through our feedback system. The following actions regarding the use of the Feedback system are prohibited:

• Threatening another user with negative feedback for their refusal to perform actions not related to your transaction with that user or their failure to agree to terms and conditions of an auction that were not stated in the original listing.
• Leaving feedback that contains vulgarity or profanity.
• Leaving feedback that discloses another users personally identifiable information.
• Leaving comments that are negative in nature, through the selection of the Positive comment option.

In the event that your feedback rating should reach the status of -4 (negative 4) your registration and account may be suspended.

It is expected that you will use the Feedback system in a manner that upholds and maintains the integrity of the Feedback System.

Does a high feedback rating mean that an Artisanstores.com 's member has a great reputation?
Not necessarily. In most cases, a high feedback rating is a good sign, but you should always check a member's feedback profile for any negative remarks. It's best not to judge users only on their feedback ratings.

When should I leave feedback?
Leave feedback after completing any purchase or sale on Artisanstorescom 's. Your honest feedback shapes the Artisanstores.com 's community and impacts the success and behavior of other Artisanstores.com 's members. You can see a list of all the sales and purchases you still need to leave feedback for.

How do I decide what type of feedback to leave�positive or negative?
If you had a good experience with a buyer or seller on Artisanstores.com 's, reward them with a positive comment. If you were treated poorly, try to resolve the problem first by contacting the other person. Most problems can be corrected by improving communication. If things are still not resolved, consider leaving a negative comment.

How do I know I have the correct item number when I leave feedback?
Artisanstores.com 's will verify that item numbers match buyers and sellers.

What can I do if I do not agree with a Feedback left by a user on me?
You can place an answer to any Feedback placed on you from the link under Manage Feedback.

Artisanstores.com is exclusively reserved for the sales and purchase of artisanstores.com goods and services.

Our guidelines for listing items are outlined in the User Agreement. To help users properly list items, we've highlighted some listing policies and describe how we handle listing violations when they are reported to us. Please keep in mind the following policies apply to both the auction-style and fixed price formats.

Proper category listing
Items must be listed in the appropriate category.

Policy: Items that don't belong in a category will be moved to the appropriate category.
*******************************************
Choice Auctions
A Choice Listing occurs when a seller allows buyers to choose from a selection of items. Choice Listings can be problematic because the item agreed upon is negotiated offline and can lead to either misrepresentation or fraud.

Policy: Choice Auctions are not allowed and will be ended.
*******************************************

Multi-Listing
The best method to list identical items is through a Dutch Auction format. We understand sellers have reasons to list identical items at the same time. This is permissible as long as the seller can complete the sale of all listings. At any one time you may not promote identical items in more than two (2) listings. This will prevent listing "Flooding".

Policy: If a seller lists in more than one category, the categories must be relevant. Any additional identical listings may be ended.
*******************************************

Links and Credits from your item listing
Artisanstores.com does not allows sellers to place any links in their item listings.

Policy: No Linking is allowed. Artisan Stores provides a Social Network Hub for you to use for this purpose.
*******************************************

Sign Listings
Artisanstores.com does not permit listings that are primarily used to direct a user to a seller's other listings or Store. These types of listings are referred to as "signListings".

Policy: Sign Listing listings are not permitted and will be ended.
*******************************************

Want ads or trades
Listings advertising a desire to buy or trade items are not allowed. We do not allow users to Listing Trades (trades are not auctions and have a high rate of fraud), users Listinging trades will have their accounts removed. Artisan Stores has a Swap feature and those who are interested in swapping items will clearly have it stated in their listings with this verbiage: Swap offers are accepted for this item. [ Make an Offer ]
*******************************************

Lotteries and prize competitions
Listings that promote prize draws, prize competitions, lotteries, giveaways or raffles as an enticement for bidders are not permitted on artisanstores.com as these promotions may be illegal lotteries under US law.

Policy: These types of listings are not permitted and will be ended.
*******************************************

No contact info allowed in auctions
Sellers are not allowed to enter any kind of contact info in their auctions, this includes email links, message system contacts (such as ICQ, MSN Messenger, Jabber, etc), phone numbers or any other type of information that a person can use to contact a seller. If a bidder has a question for a seller they can click on your username in the auction or they can click on the link that reads "ask seller a question". Anyone caught putting contact info in their auctions will have their auctions removed and the account suspended. If your account has been suspended you will need to email us at to reactivate the account.
*******************************************
Listing Techniques that Circumvent artisanstores.com 's membership fee structure
Users may not use systems or techniques to circumvent artisanstores.com fees. Some examples include:

• Offering in a listing the opportunity to purchase the item or other merchandise outside of artisanstores.com .
• Listings with low prices but unreasonably high shipping or handling costs.
• Listing an item that requires or offers an additional purchase.
• Dutch Avoidance - listing a single item and offering additional identical items for sale in the item description. In these situations, the seller typically instructs buyers to indicate the number of items they want, and states that they can get the same price as the item in the listing.
• Listings with an e-mail address or domain name in the title. Exception: This will be permissible only in listings that are offering a domain name for sale.
• Offering items for sale in a manner that circumvents artisanstores.com fees.

Listings that circumvent artisanstores.com fees are not permitted and will be ended. Disciplinary action may result in the indefinite suspension of a user's account, temporary suspension, or a formal warning. artisanstores.com will consider the circumstances of an alleged offense and the user's trading records before taking action.
*******************************************

Listing Catalog Sales
Users may not use systems or techniques to Listing Catalogs or links. Some examples include:
Offering in a listing the opportunity to purchase the item or other merchandise outside of artisanstores.com .

Catalog Sales - listings of catalogs or links from which buyers may directly order items are prohibited. In these situations, the seller will typically offer the catalog for low bid prices and complete sales outside of artisanstores.com for items found in the catalog. Old, collectible catalogs (i.e., those that you cannot order from any longer) are permissible.

Policy: Catalog Listing listings are not permitted and will be ended.
*******************************************

Reserve Price listing violations
Reserve price stated in the description of the item when not listed as a reserve listing.
Seller states buyer is obligated to purchase when reserve is not met.

Policy: These types of listings are not permitted and will be ended.
*******************************************

Terms and Conditions contradictory to any artisanstores.com Policy
Misleading listing titles
Key word spamming

Excessive use of key words, including (but not limited to) brand names, which are referenced for the purpose of attracting or diverting buyers to a listing will be considered key word spamming and is not permitted.

Policy: These types of listings are not permitted and will be ended. The insertion fee will be automatically credited for that listing.
*******************************************

Payment Surcharges
Sellers may not charge artisanstores.com buyers an additional fee for their use of ordinary forms of payment, including acceptance of checks, money orders, electronic transfers or credit cards. Such costs should be built into the price of the item -- this policy reduces the potential for confusion among bidders about the true cost of an item. Further, some forms of payment surcharges, such as credit card surcharges, are forbidden under the laws of many states.
*******************************************

Can a seller add a surcharge to the final price of an artisanstores.com item? Yes, in three instances.

1. Sellers may charge reasonable shipping and handling fee to the final price of their item, providing that this fee is disclosed up front in the listing. A shipping and handling fee can cover the seller's reasonable costs for mailing, packaging and handling the item. Shipping and handling fees cannot be listed as a percentage of the final sale price.
2. Sellers may pass along the costs associated with using a third party escrow service, if the buyer chooses to use an escrow service.
3. Sellers may choose to accept payment in a different currency than the currency listed on artisanstores.com . If the buyer chooses to take advantage of this optional payment method, the seller may pass along to the buyer any costs associated with the currency exchange, provided that the costs are disclosed and agreed to in advance by the buyer.
   *******************************************

Profanity
Artisanstores.com does not allow the use of profanity or patently vulgar language. This includes the use of language that is racist, hateful, sexual, or obscene in nature in a public area. This policy extends to text within auction listings, or anywhere else within artisanstores.com.

We make allowances for certain items listed on the core site that may contain profane words that are a part of the title. An example of such an item might be a comic book with profanity in the comic book title. If the profane words are part of a title for the item being sold, we allow sellers to 'blurb' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Policy: The use of profanity on our site is not permitted. Listings that contain profanity will be ended.
*******************************************

Custom Requests
Now Artisan Stores features Custom Request Auctions! Post a request for custom handmade items, then sellers bid on the opportunity to make the goods.
*******************************************

Narcotics, Steroids and Other Controlled Substances
Narcotics, steroids or other controlled substances may not be listed on artisanstores.com . Further, gamma hydroxybutyrate (GHB), which is unlawful in many jurisdictions, may not be listed on artisanstores.com .
*******************************************

Drug Paraphernalia
Drug paraphernalia may not be listed on artisanstores.com . Such paraphernalia includes all items that are primarily intended or designed for use in manufacturing, concealing or using a controlled substance.

A partial list of these banned items includes:

• Pipes made from metal, wood (except briar), acrylic, glass, stone, plastic or ceramic.
• Water pipes, chamber pipes, carburetor pipes, electric pipes, ice pipes, bongs, chillums.
• Wired cigarette papers

Items that are not banned include products traditionally intended for use with tobacco products, including pipes made from briar, clay, corncob, meerschaum or similar materials.
*******************************************

Firearms, Ammunition, Replicas, and Militaria
Firearms cannot be listed on artisanstores.com . In addition US residents cannot list firearms on any artisanstores.com site worldwide. Firearms include all component parts of a firearm, sporting, collectible, curio & relic, signaling pistols, and antique firearms, regardless of their capability to fire a shot. Any item that is designed to discharge any shot, bullet or other missile is covered by this ban, regardless of that item's present ability to fire. Replica or imitation firearms may also not be listed on artisanstores.com .

Related items: Other firearms related items that are not permitted on artisanstores.com include BB guns, air guns, air pistols, paintball guns, silencers, converters (any item which can convert a firearm to have automatic capability), kits (any kit that can be used to create a firearm), high voltage electric stunning devices (for example "tazers"), flares, flare launchers, flare guns, and the receivers for flare guns. Illegal components, such as silencers, converters (to convert a firearm to have automatic capability), and short barrels are prohibited. Weapons which discharge noxious substances, liquids or gas, including tear gas or pepper spray dispensers, are also prohibited in the US and may not be listed on artisanstores.com .

Ammunition: High capacity magazines (magazines that can hold more than 10 rounds) and ammunition with propellant (such as gunpowder) cannot be listed. Blank ammunition is not allowed under our fireworks policy. In addition any bullet reloading device or any equipment used to manufacture ammunition is not permitted.

Ordnance: Generally, ordnance (military weaponry, ammunition and related parts) is not permitted, even if the user states that the item is "unserviceable" or has been "de-militarized" or "demilled," as artisanstores.com cannot confirm that the item has effectively and permanently altered for lawful and safe transport and sale.

Grenades: Grenades, including metal military practice grenades, rifle grenades, dummy grenades, grenade launcher attachments, and mines, may not be listed on artisanstores.com . However, such items will be permitted if they are a relic, curio, memorabilia, or display item, that is filled with a permanent inert substance or that is otherwise permanently altered in a manner that prevents ready modification for use as a grenade.

Policy: If your listing violates any part of this policy your account may be immediately suspended.
*******************************************

Alcohol and Tobacco
The sale of alcoholic beverages and tobacco is highly regulated and taxed in the US. For example, sellers of alcoholic beverages and tobacco must be licensed, and must take steps to ensure that they do not sell their products to minors.

Policy: Due to the many difficulties inherent in Internet alcohol and tobacco sales, artisanstores.com will not permit the listings of tobacco related items, wine, beer and other alcoholic beverages on its website. Also, NO LIVE animals will be permitted to be listed. These types of listings will be removed.